LUÍS CARDOSO

Delivered comprehensive on-site and remote technical support to over 500 users across diverse EU and US locations, ensuring uninterrupted operations and high user satisfaction.

Migrated, managed, and configured Jira and Confluence environments, optimizing workflow for cross-functional teams and improving collaboration efficiency.

Administered and monitored over 1,000 user accounts and permissions across Google Workspace, Azure AD, and Active Directory, enhancing security and access control.

Oversaw endpoint management and compliance for 300+ devices using NinjaONE, achieving 99% adherence to security and update standards.

Administered Cisco Meraki network infrastructure across Lisbon and Porto offices, ensuring robust and secure network connectivity for critical business operations.

Streamlined IT onboarding and offboarding processes for new hires, reducing setup time by 20% and ensuring seamless access provisioning.

Provided critical technical support to internal teams, resolving over 100 system and network issues monthly to minimize downtime and maintain operational continuity.

Managed and maintained robust internal IT infrastructure, including Windows and Linux servers, ensuring 99.9% system uptime and optimal performance.

Administered user accounts, permissions, and group policies across Active Directory and Azure, enhancing security protocols and access management for 200+ employees.

Assisted in end-to-end hardware and software lifecycle management, from deployment to routine maintenance, optimizing resource allocation and system longevity.

Monitored and maintained server room, wireless network, and critical server infrastructure, proactively addressing issues to ensure uninterrupted service availability.

Successfully led the migration of Jira from a server instance to a cloud environment, improving scalability and reducing operational costs.

Delivered critical on-site IT support to clinical and administrative teams in a high-pressure hospital environment, ensuring seamless operation of essential systems.

Installed, configured, and maintained over 150 workstations, printers, and specialized medical peripheral equipment, ensuring reliable performance for patient care.

Diagnosed and resolved complex hardware and network connectivity issues, reducing average resolution time by 15% and minimizing disruption to hospital services.

Installed and configured diverse user-facing software, hardware, and databases across Windows, macOS, and Linux platforms, optimizing system performance for 100+ users.

Provided efficient remote and on-site troubleshooting using remote desktop tools, resolving an average of 25 technical issues daily and enhancing user productivity.